Customers can use our fast and efficient online booking system, so as to enjoy our convenient e-commerce services. (Visit our website www.everokgroup.com to make online booking by following the prompts)
Meanwhile, in case of emergency, customers can also adopt the booking method with official seal (non-electronic booking service fee of 500 Yuan/BL).

How to modify and confirm the B/L?

Please use our fast and efficient online bill of lading confirmation system

How to provide the U.S. AMS, ISF information?

You can download them from our website and print the AMS and ISF forms; or you can complete them via our online system.

How to confirm the costs with us?

When customers book the shipping space and complete goods customs clearance and arrival at port, we will send the cost confirmation sheet to customers; and after confirmed by customers, we will issue the invoices.

How to get the original B/L or telex B/L?

Customers can remit the money to the account of our company specified in the invoice; when receiving the money, the Finance Department will send out the invoices and B/L promptly.

How to check the goods tracking status?

When we receive the customer’s booking entrustment, we will give the information of “Booking is in processing” in our online booking system; after receiving the booking code of the vessel from the vessel company, we will simultaneously update the information on our website, including the status of goods in warehouse, packing plan, or customs clearance, arrival of port, shipment time and time of departure, the estimate time of arrival of port of destination and empty container reposition after deliver of consignee, etc.

How to check the information of sending B/L and withdrawal of verification sheet?

You can call our business service personnel or check them on our website. You can view all information of goods shipment of your company from our website by entering the B/L number or entering your exclusive number provided by our company.

Why should complete the letter of thanks?

The letter of thanks is to facilitate timely contact, exchange information and to know the booking contact person after we receiving the instructions from the agent; and after any problems occur, we can contact them to solve them and lay a good foundation for future cooperation.

What are the Query of Receipt Conditions?

1.Five minutes of the completion of ‘SEND’, click the ‘SIP INQUIRY’ to check the receipt condition in ‘LAST CBP STATES’.
2.’S1’ represents as ISF accords with AMS.
3.‘S2’ represents as being turned down by CBP. In this case, enter the ‘ISF10’ input interface and click the ‘AUDIT’ to check reasons of mistakes, after modification, click the SEND again to forward.
4.“S2” can be renewed and modified within 30 days while ‘S5’ is to be solved within 10 days that are to be automatically deleted otherwise.
5.ISF5 is to be sent by the ship company for conditions that arrive in the destinations of Canada and Mexico by transiting the US.

What are the announcements of the ISF:

1.ISF is mainly controlled by AMS H B/L, the number of which is to be sent by the corresponding B/L of AMS.
Special Notes for Cargo Business: Co-loader is to forward AMS. ISF is to be forwarded by getting H B/L SCAC code of AMS.
2.If the note business is M B/L, the number of MB/L of corresponding AMS is to be forwarded by the ship company.
3.For combined business: for the same SHPR, CNEE, one MB/L, HB/L is to be forwarded with one AMS. More important, the number of AMS is to be clarified）